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Quality Assurance Protocol
Return, Replacement & Refund Policy
7-Day commercial inspection guarantee • Factory direct replacement and restitution.
7-Day Inspection Window
Verify hardware fitments, finish accuracy, and dimensional tolerances within 7 days.
Complimentary Reverse Pickup
Doorstep retrieval arranged directly from your project site across 19,000+ pincodes.
Prompt Financial Settlement
Direct refund disbursement to bank coordinates within 24 to 48 hours of warehouse check.
1. RMA Eligibility Guidelines
Eligible for Return
- Hardware fittings arrived with surface abrasions, dents, or transit breakage.
- Discrepancy in delivered finish, dimensions, or manufacturer SKU.
- Missing components, screws, installation templates, or mounting brackets.
- Physical dimensions diverge from catalog technical drawings.
Ineligible for Return
- Custom-milled profiles or tailor-cut sliding rails.
- Fittings already drilled, permanently installed, or altered on site.
- Items lacking original factory packaging, seals, or user manuals.
- Discrepancy claims submitted after expiration of 7 days from delivery.
2. 4-Stage Return Workflow
- Initiate RMA: Navigate to Client Orders, locate the relevant consignment, and click “Request Return / Replacement”.
- Factory Review: The manufacturing partner reviews photographs of the hardware fitting within 24 hours to confirm authorization.
- Reverse Pickup: An authorized logistics partner retrieves the parcel with secure tamper-evident packaging.
- Settlement or Replacement: Upon depot technical inspection, replacement hardware is expedited or payment is credited back.
3. Refund Turnaround Schedule
| Payment Method | Destination Account | Processing Timeline |
|---|---|---|
| UPI / NetBanking | Originating Bank Account | 1 to 2 Banking Days |
| Credit / Debit Card | Card Issuing Financial Network | 3 to 5 Banking Days |
| Direct Bank Transfer (NEFT/RTGS) | Verified Client Account | 1 to 2 Banking Days |
Require Concierge Guidance on a Return?
Our client service specialists assist Monday through Saturday.